Membership Terms & Conditions

Please read this document carefully before purchasing a PlayBox Kashmir™ membership plan

Last updated: 6 September 2026

These Membership Terms and Conditions ("Membership Terms") govern the purchase, activation, use, and cancellation of any membership plan ("Plan") offered by PlayBox Kashmir™ ("PlayBox Kashmir", "we", "us", or "our"), an independently operated recreational sports facility, through the register.playboxkashmir.com website or through in-person enrolment at our facility. By checking the "I accept the Terms and Conditions" box and completing payment for a Plan, you ("Member", "you", or "your") confirm that you have read, understood, and agree to be bound by these Membership Terms in full. If you do not agree with any part of these Membership Terms, you must not proceed with the purchase of a membership.

These Membership Terms are supplementary to, and should be read together with, our general Terms and Conditions, Privacy Policy, and Cancellation & Refund Policy published on our main website. In the event of any conflict between these Membership Terms and our general policies specifically with respect to membership plans, these Membership Terms shall prevail.

1. Definitions

For the purposes of these Membership Terms, the following definitions apply:

  1. "Plan" means a membership package offered by PlayBox Kashmir™ from time to time, each with its own price, billing cycle, discount structure, complimentary slot allowance, and other benefits, as described on the register.playboxkashmir.com membership page at the time of purchase.
  2. "Membership Period" or "Validity Period" means the period during which a Plan is valid and its benefits may be availed, which, unless otherwise expressly stated on the Plan at the time of purchase, is one (1) year from the date of activation.
  3. "Activation Date" means the date on which payment for a Plan is successfully received and confirmed by our payment gateway, at which point the membership is created in an active state.
  4. "Registered Email" means the email address supplied by the Member at the time of purchasing the Plan, as recorded in our membership records.
  5. "Complimentary Slot" means a booking hour (or hours) granted free of charge to a Member as part of their Plan, subject to the frequency, quantity, and sport restrictions specified for that Plan.
  6. "Discount" means the percentage or flat-value reduction in booking price granted to a Member as part of their Plan, subject to the terms set out in Section 9 below.
  7. "Facility" means any turf, court, or other bookable sporting facility operated by PlayBox Kashmir™.
  8. "Booking" means a reservation of a Facility for a specified date and time slot made through our website, admin desk, or any other booking channel we make available.

2. Eligibility and Registration

  1. Membership Plans are available to individuals who are at least 18 years of age. By purchasing a Plan, you represent and confirm that you meet this age requirement, or that the Plan is being purchased by a parent or legal guardian on behalf of a minor, with that parent or guardian assuming full responsibility for compliance with these Membership Terms.
  2. You must provide accurate, current, and complete information (full name, email address, and phone number) at the time of purchase. PlayBox Kashmir™ is not responsible for any inability to identify a Member or extend Plan benefits arising from inaccurate or outdated information supplied by the Member.
  3. Each Plan is issued to a single named individual and is tied to a single Registered Email and phone number. Group, family, or corporate memberships, if offered, will be governed by separate terms communicated at the time of purchase.
  4. PlayBox Kashmir™ reserves the right, at its sole discretion, to decline, cancel, or refuse to activate a membership application, including where information provided is false, incomplete, or where the applicant has previously had a membership revoked under Section 11.

3. Membership Fees and Payment

  1. The applicable fee for each Plan is displayed on the register.playboxkashmir.com membership page at the time of purchase and is inclusive of any taxes unless otherwise stated.
  2. Full payment of the Plan fee is required at the time of enrolment. Memberships are activated only upon successful confirmation of payment through our payment gateway (Razorpay). No membership benefits, discounts, or complimentary slots of any kind accrue, and no membership is considered active, until payment has been successfully processed and confirmed.
  3. Payments are processed through a third-party payment gateway. PlayBox Kashmir™ does not store your card, UPI, or net-banking credentials. You are responsible for ensuring the accuracy of the payment details you provide and for any charges levied by your bank, card issuer, or payment provider.
  4. In the rare event that an amount is debited from your account but the membership is not activated due to a technical failure, please contact us immediately at the support email below with your payment reference. We will investigate and, where a genuine technical failure on our end is confirmed, either activate the membership or process a refund of the debited amount, at our discretion.

4. Membership Validity Period

  1. Unless a different validity period is expressly stated for a specific Plan at the time of purchase, every Plan is valid for a period of one (1) year from its Activation Date.
  2. The Membership Period is fixed from the Activation Date and does not pause, extend, or carry over for any reason, including but not limited to the Member's inability to visit the Facility, illness, travel, facility closures for maintenance, or any other personal or circumstantial reason, except where PlayBox Kashmir™, at its sole discretion, agrees in writing to an extension.
  3. Upon expiry of the Membership Period, all Plan benefits (Discounts, Complimentary Slots, priority booking, and any other benefit associated with the Plan) automatically and immediately lapse. Any unused Complimentary Slots as of the expiry date are forfeited and carry no cash or credit value.
  4. Renewal of a Plan after expiry is not automatic. A Member wishing to continue availing membership benefits must purchase a new Plan, subject to the pricing and terms applicable at the time of renewal, which may differ from the terms of the expired Plan.

5. Non-Refundable

  1. All membership fees are strictly non-refundable, in whole or in part, once payment has been successfully processed and the membership has been activated, except where required by applicable law or expressly provided otherwise in this Section.
  2. No refund, partial refund, credit, or adjustment will be made on account of the Member's non-use or partial use of the Plan, early termination for personal reasons, relocation, dissatisfaction with the Facility, or voluntary discontinuation of use during the Membership Period.
  3. Where PlayBox Kashmir™ revokes a membership for misuse or breach of these Membership Terms under Section 11, no refund of the membership fee (or any portion of it) shall be payable to the Member, and this shall not be treated as a penalty but as a genuine consequence of the breach.
  4. The only circumstance in which a refund of the membership fee may be considered is where PlayBox Kashmir™ permanently ceases operations during the Membership Period and is unable to honour the remaining Plan benefits, in which case a pro-rated refund for the unexpired portion of the Membership Period may be issued at PlayBox Kashmir™'s sole discretion.

6. Non-Transferable

  1. A membership is personal to the individual named on the Plan and is strictly non-transferable. It may not be sold, gifted, assigned, sub-licensed, shared, or otherwise transferred to any other person, whether for consideration or free of charge.
  2. Only the named Member, identified by the Registered Email and the phone number on file, is entitled to avail Discounts and Complimentary Slots under the Plan. Bookings made in the name of, or benefits claimed on behalf of, any person other than the named Member will be treated as a violation of these Membership Terms and may result in revocation under Section 11.
  3. Where a Member wishes to update their Registered Email or phone number due to a genuine change in their own contact details (and not for the purpose of transferring the membership to another person), they may request this change by writing to us from the existing Registered Email, and we will update our records at our discretion after verification.

7. Use of Registered Email for Discounts and Complimentary Slots

  1. All Discounts and Complimentary Slots under a Plan are linked exclusively to the Member's Registered Email. To avail a Discount or redeem a Complimentary Slot, the Booking must be made using the Registered Email associated with the active membership.
  2. Bookings made using any email address other than the Registered Email will not be eligible for the Plan's Discount or Complimentary Slot benefit, even if made by the same individual, unless the Member has first updated their Registered Email with us in accordance with Section 6.3.
  3. It is the Member's responsibility to ensure that Bookings intended to avail membership benefits are made correctly using the Registered Email. PlayBox Kashmir™ is not obliged to retroactively apply a Discount or credit a Complimentary Slot to a Booking made under a different email address.

8. In-Person Presence Requirement

  1. To avail a Discount or redeem a Complimentary Slot, the named Member must be physically present in person at the Facility at the time of use of the discounted or complimentary booking slot.
  2. PlayBox Kashmir™ staff may, at their discretion, request valid government-issued photo identification to verify the identity of the person availing a Discount or Complimentary Slot against the name and details on the membership record.
  3. Discounts and Complimentary Slots may not be availed on behalf of the Member by friends, family members, teammates, or any other third party, even where the Booking itself was made using the Registered Email. If the named Member is not present in person, PlayBox Kashmir™ reserves the right to charge the applicable full, undiscounted price for that booking slot, or to decline the booking benefit entirely.
  4. This in-person requirement does not apply to the Member's ability to make a Booking online in advance; it applies specifically to the point of availing the discounted price or the complimentary slot benefit at the time of use.

9. Complimentary Slots

  1. The number of Complimentary Slots, the frequency at which they are granted or reset (e.g. monthly, quarterly, one-time), and the sport(s) for which they may be used are as specified for the Member's Plan at the time of purchase.
  2. Complimentary Slots are subject to Facility availability at the time of booking and are not guaranteed for any specific date, time, or peak-hour slot. PlayBox Kashmir™ reserves the right to exclude certain high-demand time slots from Complimentary Slot redemption.
  3. Unused Complimentary Slots do not accumulate indefinitely. Where a Plan grants Complimentary Slots on a recurring basis (e.g. per month or per quarter), any unused slots from a given period are forfeited at the end of that period and do not carry forward to the next period, unless expressly stated otherwise for that Plan.
  4. Complimentary Slots have no cash value and cannot be exchanged, redeemed, or converted into cash, credit, discounts, or any other form of compensation, whether used or unused.
  5. PlayBox Kashmir™ reserves the right to require advance booking of Complimentary Slots within a reasonable notice period, as may be communicated from time to time.

10. Discounts

  1. The Discount percentage or value, and any applicable maximum discount cap, are as specified for the Member's Plan at the time of purchase.
  2. Discounts apply only to the base booking price of a Facility and, unless expressly stated otherwise, do not apply to convenience fees, taxes, add-on services, equipment rental, or any other charges levied in addition to the base booking price.
  3. Unless expressly stated otherwise for a specific Plan, membership Discounts cannot be combined or stacked with any other promotional offer, promo code, discount, or complimentary booking scheme run by PlayBox Kashmir™. Where a Booking could qualify for more than one discount, only the single greatest discount will be applied.
  4. Discounts apply only to Bookings made and paid for by the Member in accordance with Sections 7 and 8 above, and are subject to Facility availability at the time of booking.

11. Revocation and Termination of Membership

  1. PlayBox Kashmir™ reserves the right to suspend or permanently revoke a membership, with immediate effect and without refund, if it reasonably believes that the Member has:
    1. misused, abused, or attempted to circumvent the terms governing Discounts or Complimentary Slots, including by sharing membership benefits with non-members or making Bookings on behalf of third parties;
    2. provided false, misleading, or fraudulent information at the time of registration or at any point during the Membership Period;
    3. engaged in abusive, threatening, unsafe, or disorderly conduct towards PlayBox Kashmir™ staff, other customers, or on the Facility premises;
    4. caused damage to Facility property, equipment, or premises through negligence or wilful misconduct;
    5. repeatedly failed to show up for confirmed Bookings made under Complimentary Slots without reasonable prior cancellation, in a manner that PlayBox Kashmir™ considers an abuse of the benefit; or
    6. otherwise breached any provision of these Membership Terms, our general Terms and Conditions, or any facility usage rules and codes of conduct communicated by PlayBox Kashmir™ from time to time.
  2. Where reasonably practicable, PlayBox Kashmir™ will attempt to notify the Member of the reason for suspension or revocation via the Registered Email or phone number on file, though failure to provide such notice shall not invalidate the suspension or revocation.
  3. A Member may voluntarily terminate their own membership at any time by notifying us in writing; however, as set out in Section 5, no refund of the membership fee will be issued in such cases.
  4. Revocation of a membership under this Section does not entitle the Member to any refund, credit, or compensation of any kind, and PlayBox Kashmir™ shall not be liable for any loss or inconvenience arising from such revocation.

12. Booking Subject to Availability; Facility Closures

  1. All Bookings, including those availing Discounts or Complimentary Slots, are subject to Facility availability and our standard booking rules (including advance-booking windows, cancellation timelines, and peak-hour policies) as published on our main website from time to time.
  2. PlayBox Kashmir™ may, from time to time, close a Facility temporarily for maintenance, repairs, weather conditions, force majeure events, government orders, or other circumstances beyond our reasonable control. Such closures do not extend the Membership Period, do not entitle the Member to a refund, and do not obligate PlayBox Kashmir™ to provide substitute facilities, save where PlayBox Kashmir™ agrees to do so at its sole discretion.

13. Modification of Plans and These Membership Terms

  1. PlayBox Kashmir™ reserves the right to modify, discontinue, or introduce new Plans at any time. Any such change will not retroactively alter the benefits of a Plan already purchased and activated by an existing Member for the remainder of that Member's current Membership Period, unless such change is required by law or is necessary to comply with a change in applicable regulations.
  2. PlayBox Kashmir™ reserves the right to amend these Membership Terms from time to time. The version of these Membership Terms in effect on the date a Member completes payment for a Plan shall govern that Member's Plan for its Membership Period. Updated Membership Terms will be posted on this page with a revised "Last updated" date and, where the changes are material, we will make reasonable efforts to notify existing Members via the Registered Email.

14. Code of Conduct and Facility Rules

  1. Members and any guests accompanying them must comply with all Facility rules, safety instructions, and codes of conduct displayed at the Facility or communicated by PlayBox Kashmir™ staff, including rules relating to footwear, equipment, conduct on the playing surface, and maximum occupancy.
  2. Members use the Facility, including under Complimentary Slots, entirely at their own risk. PlayBox Kashmir™ shall not be liable for any injury, loss, or damage sustained by a Member or their guests while using the Facility, except to the extent such injury, loss, or damage arises directly from the proven gross negligence or wilful misconduct of PlayBox Kashmir™ or its staff.

15. Limitation of Liability

  1. To the maximum extent permitted by applicable law, PlayBox Kashmir™'s total liability to a Member arising out of or in connection with a Plan, whether in contract, tort, or otherwise, shall not exceed the total membership fee paid by that Member for the then-current Membership Period.
  2. PlayBox Kashmir™ shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of enjoyment, inconvenience, or loss of opportunity to use a Complimentary Slot, arising out of any Facility closure, scheduling change, or service interruption.

16. Privacy

Personal information collected at the time of membership purchase (including name, email address, and phone number) is used solely for the purposes of administering the membership, verifying identity at the point of use, and communicating with the Member about their Plan. This information is handled in accordance with our Privacy Policy published on our main website.

17. Governing Law and Jurisdiction

These Membership Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Membership Terms or a Member's Plan shall be subject to the exclusive jurisdiction of the competent courts located in Srinagar, Jammu & Kashmir, India.

18. Grievance Redressal and Contact

For any questions, clarifications, or complaints regarding your membership, please contact us at contact@playboxkashmir.com. We aim to acknowledge and address genuine membership-related concerns within a reasonable period.

19. Acceptance

By checking the "I accept the Terms and Conditions" checkbox on the membership sign-up page and completing payment, you confirm that you have read and understood these Membership Terms in their entirety, that you meet the eligibility criteria in Section 2, and that you agree to be legally bound by all of the provisions set out above, including in particular the non-refundable and non-transferable nature of the membership, its one-year validity period, the requirement to use your Registered Email and be present in person to avail Discounts and Complimentary Slots, and PlayBox Kashmir™'s right to revoke your membership for misuse.